Process

proven quality landscape service

From when you first contact our office we will provide you with:

1. Clear communication

We will meet and inspect your site within 1 week to discuss your landscape requirements, cost options and materials selection.

2. Timely delivery of quotes and estimates

We will meet and present your cost estimate at our quote presentation within 1 week after our site inspection.

3. Peace of mind

We will comply with all regulatory requirements such as ensuring contracts are in place, obtaining relevant council approvals (if specified), OHS management, Home Warranty, Workers Compensation and Public Liability Insurance, and by always using experienced and licensed tradesmen.

4. Consistent Service

We will meet you daily on site (if required, or weekly as a minimum) for progress meetings. At these meeting we will discuss how we intend to progress with the works and also review our completed works to ensure you are happy with the progress we have made.

We take the provision of Landscape Construction seriously, for us it’s not just bricks, timber and stone it is a Whole of Service Commitment to our clients!

5. Quality and Workmanship

We value the quality of our work we only use quality materials from quality suppliers. We will happily provide you with samples for inspection prior to delivery (as required). We also value our professionalism and are members of professional associations to ensure that we implement best industry practice.

6. Expert support from our Site Managers, Construction Manager and Contract Administrator

The Other Side’s office is open Monday to Friday during business hours. At all times you will have contact with your construction manager (on his mobile) but also with a contract administrator in our office who can answer queries, address your concerns or pass on messages as required.

The Other Side were both pleasant to deal with and very efficient. Also their flexibility allowed us much input in achieving our landscaping goal. The quality was great and I would recommend them to others. Vlad & Lauren Prokes

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